Done4Talent Terms of Services

The present Terms of Services include the main Policies and Conditions applicable by Done4talent-Sociedade Unipessoal, Lda, reflected on our website: https://www.puzzles3dcastelosportugal.com
They include the Intellectual and Industrial Property of our products, the Privacy and Data Protection Policy, the General Conditions of Sale and the Cookies Policy.
For any questions emerging from this Terms of Services should be used the different contacts indicated below.

1. INTELLECTUAL AND INDUSTRIAL PROPERTY
All products marketed by Done4Talent constitute original design developed by Done4Talent, as well as all the contents of the website https://www.puzzles3dcastelosportugal.com
Therefore, under the terms of the Intellectual and Industrial Property Code, all texts, illustrations, images and products reproduced or represented on the website https://www.puzzles3dcastelosportugal.com are strictly reserved under the terms of copyright as well as intellectual property rights, for the European Union.
Therefore, its use is only authorized for private purposes, any total or partial reproduction or representation of the site https://www.puzzles3dcastelosportugal.com or of its constituent elements.

2. RESPONSIBILITIES
All products marketed by Done4talent-Sociedade Unipessoal, Lda comply with Portuguese legislation and applicable EU directives.

3. PRIVACY AND DATA PROTECTION POLICY

In compliance with Law 67/98 of 26 October on the Protection of Personal Data, we inform you that the processing of personal data collected on the site is the responsibility of Done4Talent-Sociedade Unipessoal, Lda. https://www.puzzles3dcastelosportugal.com Done4Talent-Sociedade Unipessoal, Lda, with VAT number 514183896.
The data collected on this site is intended for the management of customer contacts and billing, including the processing of orders and communication with customers, processing of requests for information and possible complaints and for statistical analysis. Your personal data may also be processed for direct marketing purposes.
Done4talent-Sociedade Unipessoal, Lda does not sell or share its customer database with third parties and guarantees the confidentiality of all data provided by its customers.
All customers have the right to access, rectify and cancel their data. If you wish, at any time, to be removed from Done4Talent database you can exercise this right through the following email: info@done4talent.com

4. GENERAL CONDITIONS OF SALE

4.1. ORDER
To place your order you must:
a. Register in https://www.puzzles3dcastelosportugal.comby providing the requested information, namely Address, Telephone Contact, E-mail.
b. Complete the information and choose the options that are made available to you throughout the online ordering process (delivery and billing address; shipping method; payment method) and complete the order process.
c. Done4talent-Sociedade Unipessoal, Lda will honour orders received online to the limit of available stocks. If a product is unavailable, Done4talent-Sociedade Unipessoal Lda will inform the customer as soon as possible as to how to proceed: replace the product ordered with an equivalent one or refund any amount already paid.

4.2. delivery
1. orders will be delivered by carrier and costs vary depending on the delivery address (mainland Portugal or islands). Done4talent-Sociedade Unipessoal Lda undertakes to deliver ordered items as soon as possible.
2. The delivery times indicated on the website are based on our average delivery history and should, however, be regarded as indicative only for future deliveries.
Done4talent-Sociedade Unipessoal, Lda will always endeavour to meet these deadlines but accepts no responsibility for any inconvenience arising from failure to meet them.
3. to follow up an order in progress, the Customer may telephone the Customer Support Service, telephone (+351) 926306229 (Monday to Friday from 9h00-13h00 and 14h00-18h00) or send an email to info@done4talent.com
The delivery time of an order starts counting from the date of the reception of the respective payment.
4. Minimum delivery time for continental Portugal is 3 working days, depending on the availability of products (minimum 2 working days) and dispatch (1 working day). Madeira/Açores/foreign countries on request.
(Note: availability means the period required for the product to be available for shipment. If in an order there are two or more products with different availabilities, the time of the product that will take longer to be available should be considered).

4.3 PAYMENT
1. Done4talent-Sociedade Unipessoal, Lda offers the customer the following payment methods:
a) Bank Transfer: IBAN: PT50004554504028619648971; BIC/SWIFT: CCCMPTPL
In this case, the customer must send proof of payment to the email done4talent@gmail.com
b) Paypal

4.4 Prices
Prices are to be understood in Euros, taxes included, taking into account the VAT in force on the date of payment of the order.

4.5 GUARANTEES
1.Any order may be returned under the terms of article 6 of Decree-Law no. 143/2001 of 26 April. In order to do so, the Customer must return the order within 15 calendar days from the date of receipt by contacting our Customer Support Service: phone (+351) 926306229 or e-mail: done4talent@gmail.com
2.Done4talent-Sociedade Unipessoal, Ldannot accept returns with postage payable at destination or cash on delivery and undertakes to: (a) replace the returned product or (b) reimburse the Customer (within 30 days of receipt of the return) by bank transfer to an account to be indicated, as agreed with the Customer.
3.The returned products must necessarily be in saleable condition, i.e. in the same condition in which they arrived at the hands of the Customer, without any anomaly.

4.6. CLAIMS
The Customer may submit written complaints to Done4Talent - Sociedade Unipessoal, Lda at the following address: Estrada Nacional 8, No. 5 - Ameal, 2565-641 Ramalhal or by sending an email to done4talent@gmail.comYou have 30 days to do so from the date Done4tTalent sends you your order.

5. COOKIES POLICY
When you visit our website, a small software file (Cookie) is created and saved on your computer disk. These text files will enable a more personalized and efficient browsing experience. Each time you visit the Site, your internet browser sends these cookies back to the Site, allowing the recognition and memorization of the identity of the Users, as well as their usage preferences. These Cookies will only be installed with your express consent, except in the case of consents that are necessary for the operation of the Website.
As regards necessary Cookies, if you wish to delete them or have them automatically blocked, you will find help on how to make these settings in the "Help/Help" menu of your browser. However, if you do not allow the use of cookies there may be some features of the Site that you will not be able to use.

5.1. WHAT ARE COOKIES?
Cookies are small software files that are stored on your computer or mobile device through your browser, retaining information about your browsing status, as well as recording your browsing activity.
Cookies help websites to store and retrieve information about your browsing habits in order to personalise browsing according to your preferences.

5.2. WHAT TYPES OF COOKIES ARE USED?

COOKIES NECESSARY
To allow navigation on the Site and take advantage of its functionalities, namely accessing secure areas and contents of exclusive access for registered Users. Without these cookies, we are unable to provide our Users with full functionality of our website.

PERFORMANCE COOKIES
Monitor how individual Users access our Site and how regularly.

FUNCTIONAL COOKIES
To record information about our Users' choices; to memorize what is in their shopping cart and, where applicable, to remind them via email that there are uncompleted purchases in their shopping cart.

SOCIAL NETWORK COOKIES AND PLUG-INS (SOCIAL BUTTONS)
These social cookies are intended to enable Users to share pages and content via third party social networks. Our site also uses social plug-ins or buttons.
Social plug-ins make it easy to share pages and content from our site across various social platforms. For example, they allow the User to "like" and share information from our site with their friends on social networks.
To do this, the plug-ins use cookies to track the browsing of users, whether or not they are users of these platforms, and to check whether or not they are connected to the social network during browsing. These cookies also make it possible to target advertising offers on these platforms.
For more information on the use of personal data in relation to social networks, the privacy policies of the third-party social networks concerned can be consulted.

5.3. HOW CAN I MANAGE COOKIES?
All browsers allow the User to accept, refuse or delete cookies by selecting the browser's advanced settings. Cookies can be configured in the "settings" menu. However, please note that disabling cookies may prevent some web services from working properly and may partially or totally affect your browsing on our website.
For more information about cookies, including what cookies have been installed and how they can be managed and deleted, you can access www.allaboutcookies.org. It should be understood that the User accepts the use of cookies if they continue browsing this page without first deactivating them.

Last updated: December 2020